AI workforce glossary

Plain-English definitions for the language of AI agents and automation — no jargon, no hype.

Agentic AI

AI systems that plan and take multi-step actions toward a goal, using tools and feedback, rather than producing a single response.

AI Agent

A software entity powered by a language model that can take actions toward a goal, not just generate text in response to a prompt.

AI Operator

An AI agent that continuously scans a business's systems, surfaces work to be done, and proposes concrete actions for a human to approve.

AI Orchestration

Coordinating multiple AI models, agents, tools, and steps into a managed workflow so they work together toward a larger goal.

AI Workforce

A coordinated set of AI agents that perform real business tasks across a company's tools, organized to work like a team of employees.

Autonomous Agent

Software that pursues a goal across multiple steps on its own — perceiving, deciding, and acting without a human directing each action.

BYOK (Bring Your Own Key)

A model where the customer supplies their own AI provider API key, so usage runs on the customer's account rather than the vendor's.

CEO Agent

A coordinating AI agent that plans and delegates work to other agents, acting as the planning layer of an AI workforce.

Connector Integration

A prebuilt link between a platform and an external business tool that lets it read from and write to that tool's data through its API.

Human-in-the-Loop

A design where a person reviews or approves an AI system's proposed actions before they take effect, keeping a human in control of outcomes.

Large Language Model (LLM)

An AI model trained on vast text to predict and generate language, powering chat, writing, summarization, and reasoning tasks.

Multi-Tenant SaaS

A software-as-a-service architecture where one shared application serves many customers, with each customer's data kept logically isolated.

Retrieval-Augmented Generation (RAG)

A technique that fetches relevant documents at query time and feeds them to a language model so answers are grounded in real source data.

Robotic Process Automation (RPA)

Software that mimics human clicks and keystrokes to automate repetitive, rule-based tasks across existing applications.

Row-Level Security (RLS)

A database feature that enforces, per row, which users or tenants can read or write a record — isolation guaranteed by the database itself.

Vertical AI

AI software purpose-built for one industry, embedding that domain's workflows, data, and rules rather than serving everyone generically.

Workflow Pipeline

A defined sequence of stages that carries a unit of work from a trigger through to a result, with each stage's output feeding the next.

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